Refunds and cancellations

Free testing keys

Free keys cost nothing, so there's nothing to refund. You can stop using a free key at any time by deleting the software.

When you can get a refund

Within 7 days of your payment, we'll refund you in full if:

• the studio won't install or run on a computer that meets the stated requirements, and we can't fix it with you over email; or
• you were charged more than once for the same order; or
• you paid but never received a licence key and we can't deliver one.

Because the software can be copied once downloaded, we don't offer refunds for a change of mind once the key has been activated and the studio works as described. We also can't refund for problems caused by other companies' services you choose to use with it (such as your Claude plan) or for keys deactivated because they were shared.

How to ask

Email byditorswork@gmail.com from the address you bought with. Include your Razorpay payment ID (it starts with “pay_” and is in your payment receipt) and a line about what went wrong. If it's a setup problem, we'll try to fix it with you first.

What happens next

We reply within 2 working days. Once a refund is approved we start it through Razorpay right away. It goes back to the card, UPI account or bank account you paid with, usually within 5 to 7 working days, depending on your bank. When the refund is issued, your licence key stops working and you need to delete the software.

Cancelling an order

Licences are a one-time payment, so there's no subscription to cancel. If you paid by mistake, write to us within 7 days, before activating the key, and we'll cancel the order and refund it in full.